About Our Company
We Are Well Experienced and Growing Company
InceptialPro, was founded in 2006 as a result of the InceptialPro Spain spin off. Our company has a strong knowledge in Contact Center Services, Business Management and Online Marketing.
Primarily focused in Contact Center Management in the LATAM region, we have omni-channel and Multi-channel contact centers that deliver measurable results through a comprehensive suite of solutions. Our team of talented professionals are strategically located in one of the most prestigious countries of South America, San José, Costa Rica. We strive on providing exceptional quality of service and results, while maintaining flexability and reasonable costs to fit our clients needs.
Regardless of whether you are a start-up, small, large or somewhere in between, our team can develop a solution to meet your company’s unique needs.
What We Do
Contact Center Services
We offer omni-channel and dedicated contact centers offering Customer Service, Telesales, Telemarketing, Technical Support, Collections and Calling Lead Management solutions.
Inbound Contacts
Inbound Call Center for Customer Service, Technical Support, Service Desk, Telesales.
Outbound Contacts
Outbound Call Center for Collections, Cusotmer Retention and Telemarketing.
Lead Mgmt
Lead Pre-Qualification Campaigns for the Financial, Real Estate and Insurance Industries.
Live Chat
Real time Live chat service and support directly from your website or mobile application
Business Management
We offer Business Process Outsourcing, Back Office, Data Entry, Quality Assurance and Data Management.
NPS
NPS measures a customer's overall sentiment about a company, versus their perception of a singular interaction.
Consulting
Experienced Offshore Call Center Real Estate with Turn-Key solutions, Business Entity and Legal Representation in .
IVR Translations
IVR translations and Voice recordings for your Interactive Voice Response system from English to other languages.
Command Center
Real Time Reporting
Our platform monitors contact management, production control by service or agent, the status of calls on hold by agents and measure the success of services and campaigns in real time. We have all the requiered tools to meet your objectives and KPI's.
Why Work With Us?
Our Mision
We know that finding someone with specialized skills in business processes and technology management solutions is the best way to add value to your investment. We are a team of strategy, design and development experts united by our passion for building human-centered, customer focused solutions. From concept to launch, we apply a startup-style approach to help our clients reach their goals.
Best & High Service
Our comprehensive list of services, allow us to meet your company's highest standards of service at resaonable price.
Modern Technology
Wether dedicated or shared, hosted or cloud based, our platform can accomdate your businesses needs.
Data Analysis
Contact Center analytics and Artificial Intelligence software, allows to adapt to changing moarkets.
Flexibility
Due to the complexity and multiplicity of the changing markets, flexibility is key to achieve results.
Results
We achieve results by analyzing the business, process and project needs to deliver a suitable solution
Cost Effective
Our pricing model is suitable for small and large businesses, making it a an effective way to achieve goals.
We Provide Contact Center Services.
Tell us about your needs?
Contact Now
Technology Platform
State-of-the-art Technology
Our contact centers can adapt to clients' changing requirements and the scalability to support projects of any size, Our technology infrastructure offers robust state-of-the-art contact center platforms that sustain and enable clients' business objectives.
- Call Manager & CRM
- Workforce Management Tools
- Reporting & Analytics
- Business Support Tools
- Cloud Based or Hosted Solutions
- Redundancy / Up-time
- Realtime Monitoring
- Dedicated Support
500,000
Inbound Contacts
150,000
Outbound Contacts
250,000
Messaging
200
Seats
Software
CRM & CALL MANAGER Service Provider CALL OCTOPUS
Your operations in real time adapted to your business style. Manage minute by minute optimizing the data and turning them into results. With Optopus you have at your disposal a series of tools that are not only adaptable to any type of business, but also offers the ability to customize based on your business needs. Jarvis AI has a set of tools capable of automating the decision making of a telemarketing campaign based on defined objectives and performance.
- Pay Per Use
- Tailor-Made
- Adaptable to any Business
- Cloud or Hosted
- Jarvis AI
- Reporting
- Configurable Modules
- Fully Intregratable
Need Any Help ?
Contact With Us
